FAQ
Everything you need to know about LvCha Accelerator
What sets LvCha Accelerator apart from other accelerators on the market?
LvCha Accelerator differs from traditional accelerators primarily in its underlying protocol. While most accelerators still rely on IPsec or IKEv2, LvCha Accelerator fully employs the WireGuard protocol, with a codebase of only 4000 lines (compared to over 600,000 lines for IPsec), delivering 3-5 times the speeds while significantly reducing battery consumption. Moreover, LvCha Accelerator's no-logs policy has been independently audited by Cure53, with the report publicly available, ensuring that speed and security are not mutually exclusive.
What operating systems and devices does LvCha Accelerator support?
LvCha Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, LvCha Accelerator offers detailed router configuration tutorials for popular router firmware like Asus, Netgear, and OpenWrt, allowing you to protect all devices in your household with a single configuration.
How can I get a refund if I am not satisfied with LvCha Accelerator?
LvCha Accelerator offers a 30-day unconditional money-back guarantee. If you are unsatisfied with the service within 30 days of purchase, simply contact our customer service team via online chat or email at support@vpnjs.net, and you can request a full refund without providing any reason. Refunds are typically processed back to your payment account within 1-3 business days.
What actual connection speeds can I expect with LvCha Accelerator?
LvCha Accelerator has deployed over 3000 high-speed server nodes worldwide. Actual test results show that the average latency to nodes in the Asia-Pacific region is below 30ms, while connecting to North American nodes results in latency of about 80-120ms, with download speeds reliably reaching over 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, LvCha Accelerator maintains stable and smooth connections even in complex network environments.
What exactly does LvCha Accelerator's no-logs policy entail?
LvCha Accelerator's no-logs policy covers all aspects: we do not log your original IP address, connection timestamps, accessed websites or domains, DNS queries, or traffic bandwidth usage data. All servers run in a pure RAM environment where data is automatically cleared upon physical reboot. This policy has undergone stringent scrutiny by the internationally recognized security auditing firm Cure53, and the full audit report is available on LvCha Accelerator's official website.
LvCha Accelerator provides detailed router configuration tutorials, supporting popular router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Typical setup steps include: 1) Log in to the router's management interface; 2) Enter acceleration client settings; 3) Import the configuration file provided by LvCha Accelerator; 4) Input your LvCha Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device.
Yes, LvCha Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K Ultra HD video content. LvCha Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that LvCha Accelerator does not encourage users to violate any streaming platforms' terms of service.
Thanks to the efficient design of the WireGuard protocol, LvCha Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific types of traffic (like video streaming or P2P), using LvCha Accelerator might even increase your speed, as the encrypted connection prevents the ISP's deep packet inspection (DPI) and traffic recognition.
Yes, the Lightning version of LvCha Accelerator supports up to 6 simultaneous device connections, while the Flagship version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and other devices without additional fees. If you need to protect more devices, we recommend setting up LvCha Accelerator on your router, which will cover all family devices with a single configuration.
Public WiFi networks are high-risk environments for data theft by hackers. After connecting to LvCha Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or packet sniffing. LvCha Accelerator also provides an automatic connection feature that activates accelerator protection when detecting an unsafe WiFi network.
Yes, LvCha Accelerator's no-logs policy has been independently audited by the internationally renowned security auditing firm Cure53. The audit team conducted a comprehensive examination of LvCha Accelerator's server infrastructure, codebase, and operational processes, confirming that LvCha Accelerator indeed does not record any identifiable user data. The full audit report is publicly available on LvCha Accelerator's official website.
Yes, LvCha Accelerator provides a native command-line client for Linux, supporting major distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.
Yes, LvCha Accelerator's Flagship version includes a dedicated static IP address. Static IPs are especially useful for scenarios like remote access to company networks or NAS, running online services that require a fixed IP, or avoiding CAPTCHA challenges caused by frequent IP changes. The static IP is exclusively assigned for your use and will not be shared with other users.
LvCha Accelerator includes a comprehensive leak protection mechanism: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP via WebRTC; IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can verify your protection status anytime with the built-in leak testing tool or by visiting third-party testing websites.
LvCha Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In heavily restricted environments, LvCha Accelerator's obfuscation mode can help users overcome blocks and restore access to the free internet. However, please note that LvCha Accelerator advocates responsible use of accelerators in compliance with local laws and regulations.
LvCha Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments offers additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
LvCha Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key areas include: North America (over 30 cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, LvCha Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). This is especially suitable for situations where quick IP location switching is needed, such as cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
LvCha Accelerator offers multiple customer support channels: 1) 24/7 online chat — visit LvCha Accelerator’s official website to chat with customer service in real-time, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual services in Chinese and English.
LvCha Accelerator's Lightning and Flagship versions come with integrated ad-blocking and malicious site protection features. This operates at the DNS level, maintaining a blacklist of over 1 million rules to block ad trackers, malware domains, and phishing sites during the DNS resolution stage. This approach is more efficient than traditional browser ad-blocking plugins, as it stops unwanted connection requests at the network level.